Featured FAQs
The questions brand leaders are actually asking — the ones worth typing into an answer engine yourself.
Is ChatGPT saying something false about my brand?
Often, and most teams don't find out until a customer, a journalist, or the board does. AI answers repeat outdated recalls, misattribute a competitor's flaw to you, or keep citing a claim you retired years ago. The Brand Risk Monitor runs continuously across every popular answer engine, scores what it finds across seven damage categories, and alerts your team the moment an answer turns against you — before it costs you a customer.
How do I know if AI is recommending my brand instead of a competitor?
That's what Recommendation Share™ measures. BrandRank tracks must-win buying questions daily across ChatGPT, Gemini, Perplexity, Grok, Claude, Meta AI, and DeepSeek, and reports not just whether you're mentioned, but whether you're the brand actually named as the answer — versus the competitor who got named instead.
What is Recommendation Share™?
Visibility tells you how often you show up in an AI answer. Recommendation Share tells you how often you're the brand that answer actually names. It's the number that proves you were chosen, not just seen — tracked over time so you know whether trust is holding, growing, or eroding.
How is AI search optimization different from traditional SEO?
SEO competes for a click among ten links. AI engines compose one answer. They parse structured data, verify claims across sources, and name the brands that hold up. Winning requires machine-readable content, verified accuracy, and strong third-party citations, not just keywords and backlinks — and the brands winning answers today are positioned for the AI agents coming next.
We already use an AEO or AI-visibility tool. Why do we need BrandRank too?
AEO gets you considered. BrandRank helps you earn the recommendation. Visibility tools tell you if you're mentioned — they don't verify whether what's said about you is true, and they don't predict whether that trust is holding, growing, or eroding. Most teams run BrandRank alongside what they already have, not instead of it.
Who inside our company should own AI brand monitoring?
Often more than one team. Marketing, Legal, Comms, HR, and Investor Relations each face their own version of the same question: what is AI saying about us, and can we defend it? BrandRank is funded once and gives every function the same evidence instead of separate, ad hoc checking.
Can I defend a Recommendation Share™ number to Legal, my board, or my CEO?
Yes — that's the point of building it as an audit, not a dashboard. Every finding is reviewed by a named strategist every quarter, with a claim-by-claim evidence trail behind it. When the number gets questioned, you have an answer ready, not a chart you're left to interpret alone.
Why does this matter for enterprise brands specifically?
78% of consumers pursue a specific brand after AI research. When an engine or agent mentions, cites, or recommends your brand, consumers act. When it doesn't, they find the brand that does. For enterprise brands, that gap compounds across every category question, every day, across every function with a stake in the answer.